Privacy Policy

Last Updated: December 2024

Introduction

At CBD for Health, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following information:
- Name and contact details
- Delivery address
- Email address
- Phone number
- Payment information
- IP address and browser details
- Shopping history and preferences
- Any communications you have with us

2. How We Use Your Information

We use your information to:
- Process your orders
- Deliver your products
- Send you order updates
- Handle customer service queries
- Improve our products and services
- Send you marketing communications (if you've agreed to this)
- Keep our website secure
- Meet our legal obligations

3. Marketing Communications

We will only send you marketing emails if you have given us permission. You can change your mind at any time by:
- Clicking the unsubscribe link in our emails
- Contacting our customer service team
- Updating your account preferences

4. Keeping Your Information Safe

We use secure systems to protect your information. We:
- Use secure payment processing
- Keep your information on secure servers
- Regularly update our security measures
- Train our staff in data protection
- Never store full payment card details

5. Sharing Your Information

We may share your information with:
- Delivery companies (to deliver your orders)
- Payment processors (to handle your payments)
- Our IT service providers
- Law enforcement (if required by law)

We never sell your personal information to third parties.

6. Your Rights

Under UK data protection law, you have the right to:
- See what information we hold about you
- Correct any mistakes in your information
- Request deletion of your information
- Object to direct marketing
- Ask us to restrict processing of your information
- Request a copy of your information

7. Cookies

We use cookies to:
- Remember your preferences
- Improve website performance
- Analyse how our website is used
- Provide a better shopping experience

You can control cookies through your browser settings.

8. How Long We Keep Your Information

We keep your information for:
- As long as needed to provide our services
- As required by law
- Until you ask us to delete it

9. International Data Transfers

Your information may be processed in countries outside the UK. When this happens, we ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this privacy policy. We will post any changes on this page and, if significant, notify you by email.

11. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from anyone under 18.

12. Contact Us

For any privacy-related questions, please contact us.

13. Complaints

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113
Website: www.ico.org.uk

14. Age Verification

By using our website and providing your information, you confirm that you are over 18 years old.

15. Your Consent

By using our website, you consent to this privacy policy. If you disagree with this policy, please do not use our website.

This privacy policy is compliant with UK GDPR and the Data Protection Act 2018. It reflects our commitment to protecting your privacy and handling your information responsibly.

Remember: This is a living document that we update as needed to ensure continued compliance with UK data protection laws and best practices.